Sometimes you’ll open Outlook and Fix Outlook troubleshooting hub then for no apparent reason, it will freeze or shut itself down. There are quite a few different causes for this, but one of the most common is a defective add-in. Here’s how to disable add-ins in Outlook even when it keeps crashing. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. Outlook crashes are never good, but you do not have to face them unprepared.
If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile. To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost). The above procedures will help you to resolve the Microsoft Outlook Stuck on Loading Profile error.
If you are still facing the same issue, it means your PST file is damaged. If you want to repair your corrupted PST file, opt for the Cigati PST Repair Tool. It will recover the corruption from your desired PST files.
If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen. There are three steps you can take to try to get Outlook working again. If you lose your connection to the internet, classic Outlook won't be able to send your messages. To fix this problem, on the ribbon, select the Send/Receive tab, then, in the Preferences group, select Work Offline to toggle between offline mode and online mode. You may need to open the message and send it again or choose Send/Receive. On the Outlook status bar, if you see Disconnected, Working Offline, or Trying to connect…, then Outlook can't reach the email server to send your mail.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Set up your account manually as an IMAP or POP account in Outlook.
Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. Rohan Wiese is a Technical Content Writer at Aryson Technologies, specializing in databases, e-mail recovery, and e-mail migration solutions. Corrupted or badly set-up Outlook profiles can often cause start-up problems.
We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September.
Solutions to Troubleshoot 'Out of Memory or System Resources' ErrorCheck Resource Usage. ...Restart and Update Outlook. ...Optimize System Resources for Outlook. ...Find and Remove Faulty Add-ins from Outlook. ...Increase the Size of the Memory Heap. ...Rebuild the OST File.Apr 7, 2025
For more information about when builds are available for their respective channels, go to Update history for Microsoft 365. We're investigating the issue and will update this page when a fix is available. MAPI does not validate that a provider's DLL that it is requested to load is registered correctly in MapiSVC.inf or even that Fix Outlook troubleshooting hub it comes from the local machine. This can be exploited by creating a file together with an OLE object in such a way to cause MAPI to load a DLL from a network share when the OLE object is activated. If you're using Outlook 2010, Outlook 2013 or Outlook 2016, uninstall and re-install iCloud to resolve this issue. For additional support, see How to get support for Outlook.com.
There might also be a visual alert that a message is unread, has an attachment, or is flagged. See Working with message folders in Outlook.com to learn more about available folders. You can give feedback by selecting Help from the top menu, then Feedback. To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Post questions, follow discussions and share your knowledge in the Outlook.com Community. If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues.
To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.