Two-factor authentication helps protect your account by making it more difficult for someone else to sign in. It verifies your identity using your password and a contact method (also known as security info). For a similar error caused by a different issue, refer to Outlook shows Disconnected in status bar if the last character in legacyExchangeDN is a space. The OST Integrity Check Tool (Scanost.exe) is installed when you install Outlook in the following locations, as appropriate for the Outlook version that you are running. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor
Help your students connect and achieve more together, whether in the classroom, at home, or around the globe online with collaborative tools. Create equitable learning environments that help students develop knowledge with familiar apps essential to both academic and future career success. Seamlessly collaborate and create files with your friends and family. Your files and memories are secure in the cloud with 5GB of storage for free and 1TB with a paid Microsoft 365 subscription. Quickly design anything for you and your family—birthday cards, school flyers, budgets, social get started now posts, videos, and more—no graphic design experience needed. Empower your organization with Microsoft 365 Copilot Chat that supercharges productivity, sparks creativity, and keeps your data protected with enterprise data protectio
Not all Office 365 subscription plans come with the fully installed Office applications. See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office. When you install Office it's automatically linked to your Office 365 plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. Learn how in "Account Notice" appears in Office after switching Office 365 plan
The tool also tries to repair the internal data structures, if it is necessary. The tool does not interact with your mailbox on the Exchange Server. There are various methods to resolve the Outlook sync issues, including manual and third-party solution
If you couldn't change your password this way, see Reset your Microsoft account password. For technical support, go to Contact Microsoft Support, enter your problem get started now and select Get Help. If you still need help, select Contact Support to be routed to the best support optio
Unfortunately, there’s no general-purpose Microsoft Office document repair tool. If your documents are the cause of the problem, hopefully you have backup copies that haven’t been damaged. Repairing Microsoft Office will not repair any of your Office data files. If a document has somehow been corrupted, it could crash Offic
If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. Contact your admin who can retrieve the username and reset the password for your work or school account. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time). If you're signing in to the correct location, but still can't remember your username and password, contact your admin. When a user requests a new password, you receive a password reset request in emai
Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you get started now to use the feature. To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instea
"Microsoft has determined that your user account password is managed by your administrator in an on-premises environment. As a result, you can't reset your password from the "Can't access your account" link. This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account. To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. If you're an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password get started now reset and other article