From cbec80d1467a2cee35536612493e8ff4f46b0f8a Mon Sep 17 00:00:00 2001 From: Arnette Lindsey Date: Mon, 3 Nov 2025 16:46:45 +0800 Subject: [PATCH] Add Outlook 2016 on RDS "Cannot start Microsoft Outlook Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed" Email --- ...-Microsoft-Exchange-has-failed%22-Email.md | 25 +++++++++++++++++++ 1 file changed, 25 insertions(+) create mode 100644 Outlook-2016-on-RDS-%22Cannot-start-Microsoft-Outlook--Cannot-open-the-Outlook-window.-The-set-of-folders-cannot-be-opened.-The-attempt-to-log-on-to-Microsoft-Exchange-has-failed%22-Email.md diff --git a/Outlook-2016-on-RDS-%22Cannot-start-Microsoft-Outlook--Cannot-open-the-Outlook-window.-The-set-of-folders-cannot-be-opened.-The-attempt-to-log-on-to-Microsoft-Exchange-has-failed%22-Email.md b/Outlook-2016-on-RDS-%22Cannot-start-Microsoft-Outlook--Cannot-open-the-Outlook-window.-The-set-of-folders-cannot-be-opened.-The-attempt-to-log-on-to-Microsoft-Exchange-has-failed%22-Email.md new file mode 100644 index 0000000..9701d2b --- /dev/null +++ b/Outlook-2016-on-RDS-%22Cannot-start-Microsoft-Outlook--Cannot-open-the-Outlook-window.-The-set-of-folders-cannot-be-opened.-The-attempt-to-log-on-to-Microsoft-Exchange-has-failed%22-Email.md @@ -0,0 +1,25 @@ +I have been using the New Outlook app for a few months now, no issues. I am able to open the older Outlook app, but cannot access the new app. I have restarted my laptop multiple times and tried to Uninstall the New Outlook but to no avail. + +Each folder will be listed with its size and number of messages. Right-click the folder, and then click Properties to check your permissions for the folder. See the folder owner or your administrator to change your permissions. To access the filtering options faster, add them to your Quick Access Toolbar. Another options is to use the Filter Email button on the ribbon. + +To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list. This fix will clean up duplicate contacts for end users starting August 9, 2023. Rollout of the fix to all users will take few weeks, so, some users may see the fix applied by the end of September. + +Outlook stores all your email messages, meetings and events, contacts, and tasks in data files. These files occasionally might become corrupted. You can run the Inbox Repair Tool (scanpst.exe) to scan your Outlook data files and repair errors. Over the last couple of weeks it will not open normally (not even in safe mode) and I am having to do the windows repair option in settings. I have also tried the Classic Outlook Profile Set Up Troubleshooter. + +Large cache is often the cause of corruption, reduce the risks by reducing the size of the cache. For more information about performing a clean boot, see How to perform a clean boot in Windows. For a list of antivirus software vendors, see Consumer antivirus software providers for Windows. Outlook stores certain data, such as email signatures and the spelling checker dictionary, in the AppData folder. If the network is performing slowly, troubleshooting Outlook startup issues Outlook must wait for read and write operations to the AppData directory to finish. + +If you are still facing the same issue, it means your PST file is damaged. If you want to repair your corrupted PST file, opt for the Cigati PST Repair Tool. It will recover the corruption from your desired PST files. + +Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars. This fix will also lead to a reduction in the total number of contacts on your contact list. We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. + +Start Outlook in safe mode to fix "Processing" screenIn Windows 10, choose Start, type Outlook.exe /safe, and press Enter.In Windows 7, choose Start, and in the Search programs and files box, type Outlook /safe, and then press Enter.In Windows 8, on the Apps menu, choose Run, type Outlook /safe, and then choose OK. + +Starting Outlook in Safe Mode will prevent some or all add-ins from being loaded, prevents several settings files from being loaded and turns off the Reading Pane. Get Help has troubleshooters for classic Outlook for Windows you can run for many common scenarios, such as Outlook startup or profile setup problems. These often help resolve issues without the need to contact support. When reaching this point of the guide, the issue most likely also occurs for other users on the computer. This means that the issue is not caused by a configuration setting but by an [troubleshooting Outlook startup issues](https://sites.google.com/view/fixoutlookstuckonloadingprofil) installation error. + +I’ve since installed a Windows 2016 server with Office 2024 and I don’t have any more connection problems for the moment. Since making this change, I’m not seeing the errors in Microsoft-Windows-AAD/Operational, however it may be too early too tell. Hello all,Same problem here since Outlook 2016 update on January on RDS 2022, all users are not concerned, but we have more and more users impacted. The cache file is likely corrupt or where it is stored is full. + +Outlook stuck at loading a profileRight click on any space of the Taskbar and select Task Manager.Under the Processes tab, locate all Office processes.Select an Office process and then choose End task. Repeat this for each Office process listed. + +Be aware that if you are connecting to an Exchange Server mailbox, your mailbox or your email messages are already being scanned by antivirus software on the server. For more information, see You may experience application pauses if you have a large Outlook data file. Optionally, if you have a Microsoft Exchange online archive, you can move items to that archive or create retention policies to automatically dispose of older items. + +The only thing is to know how to overcome them when they arise. Whether it's defective add-ins, frozen Outlook, faulty data files, and many others, you can manage all these problems yourself. Knowing the cause of the problem will help you sort out all the issues related to Outlook opening. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose troubleshooting Outlook startup issues Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost). \ No newline at end of file